Refund policy

Thank you for shopping at Heritage Hues by Ritika!

We take great pride in delivering products of the finest quality. Every order is carefully inspected before shipping to ensure a seamless shopping experience. However, in the rare case of incorrect shipments or damaged products, please read our Refund & Exchange policy.

Important Tips for a Perfect Fit

Before placing your order, we highly recommend checking our size charts carefully. These will help you select the perfect fit for your outfit. If you’re unsure about your size, feel free to reach out to us, and we’ll be happy to assist you. However, if you still face sizing issues after receiving your order, please WhatsApp us at +91-8882720928 or +91-8700209140.

Exchanges for Damaged or Incorrect Shipments

In the rare event that your order arrives damaged or incorrect, don’t worry! We’re here to help. Please reach out to us within 24 hours of receiving your order, along with the parcel-opening video and product images for verification. The video should be uncut and unedited and have the full 360 view of the product. Our team will review your request and arrange for a refund, replacement, or issue store credit, ensuring a smooth resolution.

Exchanges Beyond Size/Damaged Goods

We strive to offer the best products, and due to the delicate nature of our items, we do not accept exchanges for:

• Color variations

• Material preferences

• Change of mind

Contact Us

For any queries regarding damaged products or exchanges, please WhatsApp us at +91-8882720928 or +91-8700209140. Kindly ensure you contact us within 24 hours of receiving your order.

Verification Process

All exchange requests for damaged or incorrect items will undergo a verification process before approval. Our team works diligently to resolve issues as quickly as possible.

Store Credit

If you receive store credit as part of an exchange, it will be issued manually through WhatsApp within 24 hours of approval and will remain valid for 90 days. This gives you the chance to explore and shop more from Heritage Hues by Ritika!